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Karl_1379's avatar
Karl_1379
Explorer | Level 3
2 years ago

Can't login to my account as my email is deleted

Hey~guys I can’t login to my Dropbox account since my email account already deleted then how should I receive a verification code?
account access
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Alphahuman, is there perhaps any chance to recreate or reinstate the email address?

meredith616's avatar
meredith616
Explorer | Level 3
2 years ago

Hi Mr / Ms,

I have a similar issue that my university email address has been deleted, so I can no long access to it and I don't have any devices connected. Would it be possible to help me add a new device to my Dropbox account so that I can get the 6-digit code in order to log into my Dropbox account? If you need, I can provide the proof of my yearly payment for Dropbox to verify I am the owner of my Dropbox account. Really appreciate your help! Looking forward to hearing from you soon! Thanks a lot!

 

Best,

Meredith

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    HI Sunflower17769, you can contact the team regarding billing by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
     

    meredith616, for account access issues, contact the team by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support, using an email you can access.

    • Sunflower17769's avatar
      Sunflower17769
      New member | Level 2
      2 years ago

      @Jay

      Thank you. Request submitted.

    • meredith616's avatar
      meredith616
      Explorer | Level 3
      2 years ago

      Hi Jay, thank you so much for your reply! I was on a business trip last week and unfortunately missed the email from Dropbox Support and my request has been closed. Would you please kindly share a new link for me to submit my issue? Thank you so much in advance! 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi meredith616, you can recreate a support ticket using the steps in my previous post to contact the team again.

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