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JA35's avatar
JA35
Explorer | Level 3
2 years ago

Can't login

Ive been using my free Dropbox account since years, both on my laptop and my mobile phone. After a Windows update I suddenly can't access my Dropbox account on my laptop, using the same login credent...
account access
JA35's avatar
JA35
Explorer | Level 3
2 years ago

Hello,

 

My real account is JA [removed], [removed]

 

So if you can sent me and email to reset my password to my hotmailacoount, i am very happy that you can help me.

 

I hear hopefully soon from you 😉

 

Greets

 

[personal info removed per the Dropbox Community Guidelines]

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey JA35, are you on a Dropbox Basic free account?

     

    If you go to your account settings here, do you see the laptop as one of your connected devices?

    • JA35's avatar
      JA35
      Explorer | Level 3
      2 years ago

      Hello,

       

      Yes i have a basic free account, but when i go to Here than i see my account JA35 and not my real account.

       

      And why are we speak englisch?

       

      Because when i am in Here everthing is in Dutch, what my real language is 😉

       

      I want my old account back where my foto's are and that is not this account, because i can not reset my password because i get no email on my email,

      while my phone works the dropbox app.

       

      And i have now no dropbox instal on my laptop, so no connection, because i can not login, and if i can not back my old account

      than i most look for another solution 😉

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        It sounds like you're logged into another Dropbox account, associated with another email address of yours JA35 

         

        Are you 100% sure that you're logging into the correct account?

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