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Can't login
Ive been using my free Dropbox account since years, both on my laptop and my mobile phone. After a Windows update I suddenly can't access my Dropbox account on my laptop, using the same login credent...
Hannah
Dropbox Community Moderator
Dropbox Community Moderator
Hello,
Yes i have a basic free account, but when i go to Here than i see my account JA35 and not my real account.
And why are we speak englisch?
Because when i am in Here everthing is in Dutch, what my real language is 😉
I want my old account back where my foto's are and that is not this account, because i can not reset my password because i get no email on my email,
while my phone works the dropbox app.
And i have now no dropbox instal on my laptop, so no connection, because i can not login, and if i can not back my old account
than i most look for another solution 😉
- Walter
It sounds like you're logged into another Dropbox account, associated with another email address of yours JA35
Are you 100% sure that you're logging into the correct account?
For the ten times, i can not login wiht my real account, because i get no email to change my pasword and on my phone is the real account!!
So i dont have a dropbox on my pc because i can not login with the good email i normal usage, its just like my real emailadress dont exist after many years!
So i make another account so i can post my problem here!
No account no community!
- Megan
Hi JA35, I understand how frustrating this is, and I'm here in order for us to find a solution.
However, let me clarify something: you mentioned that the account you need to access is already connected to your mobile, right?
I'm simply asking, because you later said that the email address doesn't exist, so I'm trying to be on the same page as you.
Can you access the email address? If so, feel free to try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password.
