Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

JA35's avatar
JA35
Explorer | Level 3
2 years ago

Can't login

Ive been using my free Dropbox account since years, both on my laptop and my mobile phone. After a Windows update I suddenly can't access my Dropbox account on my laptop, using the same login credent...
account access
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

In this case, can I send you an email in order for us to have a closer look into this JA35?

JA35's avatar
JA35
Explorer | Level 3
2 years ago

I have ask that also 2 times.

 

If i can someone from the staff send a personal email and give them my real emailadress and that

that person can send my a email with changes password in it, maybe that it wordks and i can see

of i maybe can get my account back 😉

 

But nobody respone on that.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi JA35, I just sent you an email, I'll be happy to see you there!

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions