Can't receive 2FA code via Google Authenticator

sizanrohan

I can't find my phone, and my Dropbox was linked to Google Authenticator for security. Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency backup codes. I tried reinstalling Google Authenticator, but it didn't show the codes. However, I still have the same phone number and gmail. I really need to access my account. Can someone please help me with this?

Hannah

Hey @sizanrohan, sorry to see you're having this issue.

Can we send you an email, to investigate this further?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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View solution in original post

Rich

@sizanrohan wrote:

Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency backup codes.

The backup codes aren't something you set up. They're provided to you when you activated two-step verification. If you no longer have your authentication device, you won't be able to access the account without your backup codes.

https://help.dropbox.com/account-access/issues-two-step-verification

sizanrohan

like there's no way? i mean like seriously we are living in 2023 and you are saying it's impossible like i can give my id passport nid driving license what ever they want i just want my account back there must be a way

Hannah

Hey @sizanrohan, sorry to see you're having this issue.

Can we send you an email, to investigate this further?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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sizanrohan

Yes, please send me an email to [personal information removed per the Community's Guidelines]. This is my Dropbox email. As I mentioned earlier, I can't log into my Dropbox, so I need to open another account to ask the community. Alternatively, you can send me an email to this address. Just help me out, bro.

Walter

Hey @sizanrohan, sorry to jump in here, but I just wanted to mention that I've just followed up via email to the email address that's linked to your profile here, on our Community.

Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Walter
Community Moderator @ Dropbox
dropbox.com/support

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sizanrohan

i have replied to mail please check and help me

sizanrohan

hello walter i've been texting you in mail why aren't you responding

Mark

@sizanrohan wrote:

hello walter i've been texting you in mail why aren't you responding

Replies take a few working days - weekends do not count. So you'll hear back at some point next week.

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sizanrohan

oh okay thanks

Can't receive 2FA code via Google Authenticator

Can't receive 2FA code via Google Authenticator

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