Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Hi there, @nictansl, thanks for reaching out to the Dropbox Community!
Can you let us know the exact error you're getting when trying to create a new account under that address?
A screenshot would be most helpful.
Also, does the website allow you to login to Dropbox using that email address?
Let me know and we'll go from there.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi Hannah, I'm trying to create for this email. I can't use this email address anymore as it's disabled now for 30 days.
Edit by moderator: Replaced image to mask email address.
Hm, interesting @nictansl!
Can I send you an email, in order for us to have a closer look into this?
I'm suggesting this route, since I'm going to need some account-specific info on my end.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @nictansl, I just sent an email to your Community-linked email address.
I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan,
I'm having a very similar issue as @nictansl. Would it be possible for you to email me via my Community-linked email address?
Any assistance would be greatly appreciated!
Hey @nNew - sorry to hear about this.
Could you provide some additional information about the problem you're facing so that we can make sure we're on the same page?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Thanks @Walter
I created a Dropbox account with my correct email address for work. I was automatically made the Team Admin of my own team. The Team Admin for work sent an Invite to join the correct (work) team but was given an error that I was “Already on another team”. I then cancelled the free trail and deleted my account. I wrongly thought I could simply delete my account then create a new account with the same email address. When trying to create the second account, the error was:
Thanks for the additional information and the screenshot too @nNew - I've just sent you an email to have a further look internally so please take a look at your inbox and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!