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jchamp_shlc's avatar
jchamp_shlc
Explorer | Level 4
2 years ago

Employee Compromised Account

I have an employee here that signed up for a free DropBox account with their work email. The account has been compromised and the MFA phone number has been changed, so even though I can get a passwor...
account access
security
GDLaw's avatar
GDLaw
New member | Level 2
1 year ago

We're having the same issue. Can someone please look at Ticket #24009553: DB: Account compromised

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi GDLaw, thanks for sharing your ticket number reference with me! 

 

I was able to locate your ticket, and an agent will be with you shortly.

 

Thank you! 

  • GDLaw's avatar
    GDLaw
    New member | Level 2
    1 year ago

    Thank you Megan. I think we got a response but the users email may have been compromised at the time. Is there anyway you can have the last response on the ticket sent again? 

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