How can I make sure that my account has not been compromised?

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YounesB wrote:

Hi How can I make sure that my account has not been compromised?

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Have you had a look at https://help.dropbox.com/security/security-checkup ?

Yes Thanks Mark and I have followed the instructions, I also contacted the support team and awaiting to hear from them. Anything else in your opinion I could do?

Hey YounesB - sorry to jump in here, but since you've already reached out to our support team about this, could you share your ticket ID so that we can look it up in our system?

Ticket #23721970 Dropbot Support Chat 

Thanks for the ticket ID YounesB 

This seems to be a chat you had with our chat-bot and it's now closed.

If you have any additional questions, please let us know here and we'll reach out via email to investigate further. 

Hi Walter, thank you for clarifying. Just wanted to make sure that my account wasn't hacked.

Can you please verify? Thank you

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YounesB wrote:

Just wanted to make sure that my account wasn't hacked. Can you please verify?

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You can verify this yourself on your Security page. You can see a list of all connected devices and active web sessions with access to your account. If you're concerned over the possibility that someone could gain access to your account, I'd recommend changing your password, activating two-step verification, and clearing all devices and web sessions. Any device you have would need to reconnect to your account.

Hi Rich I already went through the security protocol check yesterday.

Anything else that could be done?

Thank you

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YounesB wrote:

Anything else that could be done?

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Is there a reason you believe your account has been compromised or is this just for peace of mind? If you believe it's been compromised I'd suggest contacting Support directly. If you're just asking to be safe, you've done all that can be done.