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I can't get past the Error 500 messages in order to delete my account permanently. Please Help ASAP

I can't get past the Error 500 messages in order to delete my account permanently. Please Help ASAP

FancyBoy
Explorer | Level 3

I've tried all the community suggestions, but keep getting this error:

 

FancyBoy_0-1670263191097.png

can someone please assist?

 

My urgency is for legal reason.

5 Replies 5

Jay
Dropbox Staff

Hi @FancyBoy, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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FancyBoy
Explorer | Level 3
Hey @Jay ,

Yeah as mentioned I’ve tried all of these steps that I was able to find by doing a search in the Community feeds.
7 different browsers, cleared caches, reboots, resets, Mac, Windows, Android and iOS… zilch!
It ain’t FancyBoy 🙁

Jay
Dropbox Staff

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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FancyBoy
Explorer | Level 3
By all means @Jay 😊

Jay
Dropbox Staff

Thanks, I've sent you an email, please could you reply to it when you get a chance!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Jay Dropbox Staff
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    FancyBoy Explorer | Level 3
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