Re: Can't access email to get 6-digit code

Thanks for posting on the forum, Lani109! 

I'd like you to clarify something for me first; do you happen to have any devices that are still linked to that Dropbox account (the one whose email address you can no longer access)? If you do, please check the Notifications section. The one-time code may be there. 

Let me know what you find.

i am having the same issue with one of my account. I no longer have the acceso to the email box but i do have my password for dropbox, and beceause of the 6 digit code i can't acceses. Please yot help with this.

Hey ARCHIVOfis!

Out of curiosity, do you have any devices that are still linked to the same Dropbox account? 

If yes, the one-time code should already be sent as a notification there. 

Let me know what you find.

Hi Nancy, no, i don't have any other device to check. I tried to find that one-time code but couldn't get it.

Hey ARCHIVOfis, I'm afraid that without access to the email address, there's not much we can do on our end.

Could you reach out to the email service provider and see if they can reinstate the address?

But what's the idea of having a password if i need a second code from another app to login? I am sorry but i pay for a service that i can't use and i need help with that, not just "there's not much we can do".

---

ARCHIVOfis wrote:

But what's the idea of having a password if i need a second code from another app to login?

---

Security. If Dropbox doesn't recognize the device you're signing in from or they believe the sign-in attempt is suspicious, they'll send a one-time security code to the email address associated with the account, and that code needs to be entered before you can sign in. It's a way to verify that the person signing in is the one in control of the user ID for the account.

• https://help.dropbox.com/account-access/one-time-code

Without access to the email address, which is the only method used to verify your account, there's no way to sign in. If you're on a paid account you can contact Support to cancel any future billing, but they typically will not provide access to the account.

If you want to contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

It's actually unbelievable... I Cannot believe this service is so terrible on this issue. 

Losing access to an email is not uncommon. Not having more than a single way to do a 2nd verification is just subpar compared to most apps. Having 0 access to anything while being billed still and being told "we aren't able to do much" is just screaming "we are under staffed, under funded, and don't really care about customer retention." 

Hi Pardhivan, do you still have email to that inbox? Could you try adding no-reply@dropbox.com to your contacts list and try again?

how to add 

Sorry, Pardhivan, but just to clarify, did you reach out to our support team about your issue?

What's the ticket number you received, please?

Thanks for u r sloving my issue my dropbox is back..