Is my account hacked?

[brzoserr]

Hello, today’s night I received and email from Dropbox that I think might be a prove someone hacked my account or maybe a phone(?). The title is saying “ NOTE: We recommend completing your Dropbox setup as soon as possible”
And under this is a message:
“ Your files are about to be ready to upload

Click below to see how easy it is to complete the Dropbox setup: you will have access to your files from anywhere.

Keep going

Do you have questions? Visit our help center for answers to frequently asked questions.”

This email is from no-reply@dropbox.com so it looks legit. Email was sent at 4:55 and it looks like someone checked some files from my account and wanted to download it and then Dropbox sent me this email. I’m not sure what to think about this because I didn’t touch my phone at this time, but when I did see this email, I took my laptop, downloaded Dropbox and started to downloading some files on it and I didn’t receive any messages like that one from earlier. Of course I changed my password and every time when I logged in to another device I got email saying that someone logged into my account (I didn’t receive message like this before).

I’m writing here because I wanted to make sure if I need to hard reset my device, or maybe this is something like a normal message reminding to me that I might want to do something with my files.
I’m not sure that’s important but my account wasn’t used in something about 5 years because I achieved limit for free space and just left it like this.

[Megan]

Hi @brzoserr, have you also checked that the email address you're receiving these emails to, is the same one you use for your Dropbox account?

Is it possible that you have two accounts, and the emails are referring to another account? 

[brzoserr]

My email address and Dropbox account is the same email address

[Walter]

Thanks for clarifying that for us @brzoserr 

Would it be OK if we reach out via email to have a further look internally at this point? 

[brzoserr]

Of course, how can I reach you?

[Walter]

No worries @brzoserr - I've just sent you an email to the email address that's connected to your Community profile.

Please have a look at your inbox and we'll take it from there. 

[karenhartnett]

Hello, I just realized that my paid Drop box account has been hacked. Any one now how to get this resolved?

[Mark]

Hi @karenhartnett 

How do you mean hacked? What has happened? 

[adkinsclermont]

Hello,

My email was hacked and they got ahold of my dropbox and deleted the account. I just got my email account back yesterday and when I tried to log into my dropbox the only option I had was to create a new account. I believe my account was deleted. Is there a way to recover my account?

[Rich]

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@adkinsclermont wrote:

My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?

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You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support

[adkinsclermont]

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@Rich wrote:

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@adkinsclermont wrote:

My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?

---

You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support

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Understood. There should be a process especially for upgraded accounts for a situation like this. How do I contact support? Is there an email?