Lost access to email account, cannot login to Dropbox. Help!

[dcharles]

I've been a Dropbox sub for ten years. My domain expired and I lost access to my email.. some company bought my domain name and is asking $3500 for me to buy it back! I can't afford nor will do that. The email address to that domain was my Dropbox login and I cannot login due to Dropbox asking me to verify through that email address.

How do I fix this please!

[Jay]

Hi @dcharles, thanks for bringing this to our attention.

In general, to access a Dropbox account you would need access to the email address itself. Without access to the email, it wouldn't be possible to verify your account details.

You could try getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

Make sure to enter the an email address you can access.

Keep me updated with details.

[dcharles]

I've done that. Could you expedite or flag it please? Thanks

[Jay]

Do you have the ticket ID from the automated email response when you contacted the team?

[Rich]

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@dcharles wrote:

I've done that. Could you expedite or flag it please? Thanks

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Reply here with your ticket number and Jay may be able to look into it.

[Kainat sheikh]

I’ve forgot my email and password of Dropbox only remember my recovery number or email

[Rich]

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@Kainat sheikh  wrote:
I’ve forgot my email and password of Dropbox only remember my recovery number or email

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If you've forgotten your password you can reset it, but you'll need to know the email address that you used for the account. There's no way for anyone here to tell you what email address you used. Your best option is to search all of your mail accounts for messages from Dropbox.

• https://help.dropbox.com/security/password-reset