I lost my phone, therefore I can't log into my old Dropbox account

[mosi3311]

hello i lost my phone so thats why i cant login my old account and i also trying to login after 2 or 3 years i have email paswrd but when i am logging in they said we sent a code on your email or linked device. but i didnt received any code on my email and i told you i lost my phone plzz help

[Megan]

Hey @mosi3311, thanks for reaching out to us about this, and sorry to hear that you're having trouble.

Could you let me know the precise message you get, when you try to log into your account? Feel free to send a few screenshots my way too (just make sure none of your personal info is shown there). 

Also, if I understand correctly, you still have access to the email address linked to the account, right?

Let me know more! 

[mosi3311]

i sent an email there you sent me the mail and i sent my email address.. plz check

[Hannah]

Sorry to jump in here, @mosi3311, but where did you send your email?

Did you contact our support team and open a support ticket? If so, can you send us the ticket number, so we can look it up in our system?

[mosi3311]

oh sorry i reply that email where dropbox tagged me.. now i received failure email.. my old account email is  [email removed as per Community Guidelines] )when i login they said we sent 6 digit code to your account but i oped the email there was no code or email i tried too much time but no response plz help me

[Megan]

Hey @mosi3311, my apologies but it's not entirely clear to me if you contacted our Support about this or not. 

Could you clarify? If you haven't would it be okay for me to reach out via email, in order for us to have a closer look? 

[mosi3311]

Sorry i didnt contact to support because i dont knw how to contact.

[Megan]

Hi @mosi3311, thanks for clarifying! 

You mentioned a 6 digit code, therefore I believe you're referring to our 2FA feature, right? Have you taken a look into this Help Center article, by any chance? 

In case this doesn't resolve your issue, let me know if it'd be okay for me to reach out via email, in order for us to have a closer look into this. 

[mosi3311]

yes i tried everything but no result..

[mosi3311]

plzz help