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mosi3311's avatar
mosi3311
Explorer | Level 3
4 years ago

I lost my phone, therefore I can't log into my old Dropbox account

hello i lost my phone so thats why i cant login my old account and i also trying to login after 2 or 3 years i have email paswrd but when i am logging in they said we sent a code on your email or lin...
account access
Account Settings
Permissions
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi mosi3311, thanks for clarifying! 

 

You mentioned a 6 digit code, therefore I believe you're referring to our 2FA feature, right? Have you taken a look into this Help Center article, by any chance? 

 

In case this doesn't resolve your issue, let me know if it'd be okay for me to reach out via email, in order for us to have a closer look into this. 

mosi3311's avatar
mosi3311
Explorer | Level 3
4 years ago
plzz help
  • mosi3311's avatar
    mosi3311
    Explorer | Level 3
    4 years ago
    hello any update about my account plzz update
    • mosi3311's avatar
      mosi3311
      Explorer | Level 3
      4 years ago
      yeah i received a ticket number 18852987 now what can i do??
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        4 years ago

        You need to reply to it mosi3311. However, from experience if you dont have the 2FA device or the recovery codes it isnt possible to recover an account - that has been publicly stated here many times. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    No worries, mosi3311, I just sent you an email, so just reply back to me when you can.

     

    Thanks!

    • mosi3311's avatar
      mosi3311
      Explorer | Level 3
      4 years ago
      which email address u sent the email.. on my old account??

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