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Mail address does not exists anymore for 6-digit code

Mail address does not exists anymore for 6-digit code

horwy
Helpful | Level 5
Go to solution

Hi!

So, I did not use my old account for a long-long time now. The mail address does not exists enymore where the 6-digit code was sent. 

The problem is, that the address was registered to a private domain. A couple of friends and me brought the domain back then, but it is not ours anymore. So the mail address cannot be recreated.

No device is connected to the Dropbox account.

Is there some possibility to change the address not logged in? Some support ticket maybe?

1 Accepted Solution

Accepted Solutions

horwy
Helpful | Level 5
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Last login is less then 12 mount I think. But I am not sure.

So I have to buy the domin name gain, and create the mail adress again, to access the account? No secret question, puppy eyes, sacrificing virgins, or any other method availeble? Sad.

View solution in original post

20 Replies 20

Mark
Super User II
Go to solution

Hi

 

Unfortunately not - if an email account does not exist there is no way to replace it. https://help.dropbox.com/account-access/lost-email-access

 

In terms of how long ago you logged on was it over 12 months? If so they account has quite possibly been removed for inactivity as well I'm afraid.


 


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horwy
Helpful | Level 5
Go to solution

Last login is less then 12 mount I think. But I am not sure.

So I have to buy the domin name gain, and create the mail adress again, to access the account? No secret question, puppy eyes, sacrificing virgins, or any other method availeble? Sad.

SofieLavit
Explorer | Level 3
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I have the same situation. I changed countries and I do not have access anymore to the email. I still know my pasword and I was logged in until one week ago. Anyone an idea how to handle this? Files can not be gone? 

Sofie

Megan
Dropbox Staff
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Hi @SofieLavit, how are you today?

 

Can I send you an email, in order for us to have a closer look into this? 

 

Thanks a bunch! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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BillyBoy2
Explorer | Level 3
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I have no access to my email account anymore linked to my dropbox account.

I know the email-adres and password but I get a message, a code is send to the email-address I can't access anymore..

So I'm not able to login to my dropbox account and change the email-address like suggested 

UnknownUser
Helpful | Level 5
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Hey there,

Have you tried following article https://help.dropbox.com/account-access/lost-email-access

Also, checking with the Email service provider can assist you recover access to your email account.

 

Hope it helps in getting back your account.

Megan
Dropbox Staff
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Hi @BillyBoy2, welcome to our Community! 

 

I'd be happy to look into this, and see if there's anything that we can help with on our end. Can I send you an email, in order for us to have a closer look into it?

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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SofieLavit
Explorer | Level 3
Go to solution

Hi Megan, 
Yes please 
My email is [email removed as per Community Guidelines
Thanks 
Sofie

Megan
Dropbox Staff
Go to solution

Hi @SofieLavit, I just sent you an email, I'll see you there! 

 

Cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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