Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Manolo6's avatar
Manolo6
New member | Level 2
1 year ago

No access to the email to get security code to sign in

I know my Dropbox password, but I don't have access to my email address. When trying to log in, it asks me to enter a validation code, which they send to the email to which I do not have access. What...
account access
security
TO73's avatar
TO73
New member | Level 2
1 year ago

I have a couple of old dropbox accounts. I still have login information with passwords however when I log in to change to the new email it sends me a verification email , I cannot access this as it is a old email.How can I access

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey TO73, let's jump right into this! 

     

    Are you referring to the verification email or our 6-digit-security code? I believe it's the latest one, right? If not, feel free to clarify. 

     

    In any case, I'd most likely need to send you an email, in order for us to have a closer look into this. Let me know if this is okay. 

     

    Thanks a bunch! 

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions