Re: Not receiving 6 digit verification code

Hi Sirli, thanks for bringing this to our attention.

Could you clarify what steps you've already taken? Have you added no-reply@dropbox.com to your contacts list and checked your spam folder?

Have you contacted your email service provider to see if they could be restricting emails from the following Dropbox domains?

This will help me to assist further!

Hello Jay,

All steps have been done, no-reply@drop... has been added to contacts. Spam is empty. suupport told that there are no restrictions.

My email was deleted and now our support restored my email.

My friend got immediately 6 digit verification code.

Could you clarify what support you're referring to, from Dropbox or another company?

Our company computer support

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

您好，我的信箱無法收到六位數的安全碼。以下是我的信箱 [removed per Community Guidelines]

I am having the same issue. & would welcome any suggestions.
I have had to create another account with a different email address in order to sign in to access even the community.

A client of mine is having similar issues not receiving 6 digit security code or password reset email even after checking junk. Email is [removed per Community Guidelines]

[removed per Community Guidelines] is the one, that is not working.

Hey Sirli! Please check your email address here, and reply back to my message. 

For everyone else having the same issue, can you please clarify if you’ve checked your spam folders and added no-reply@dropbox.com to your email contacts, before resending the one-time code?

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对于遇到同样问题的其他人，能否请您澄清一下，在重新发送一次性代码之前，您是否已检查垃圾邮件文件夹并将 no-reply@dropbox.com 添加到您的电子邮件联系人中

Hi Nancy,

email came to wrong email address.
I wrote You an email address, that has issues. 

Since I can't log in, I'm currently logging in from my co-workers account

Hi Nancy,

I managed to log in into dropbox support forum with my right email aadress that has problems recieving 6 digit verification code.
Please try to send me an email.

All other emails are coming in nicely, except dropbox emails.

Hey SirliK, thanks for the nudge here. I've just sent you an email to look further into this internally. 

Please have a look at your inbox and we'll take it from there.

Hi Syllanis, welcome to our Community!

Have you tried adding the no-reply@dropbox.com address into your contacts list, in order to ensure that email goes through?

Let me know, and we'll take it from there!

Hi Zairul & Syllanis, I hope you're doing well! 

I just sent you both an email, in order for us to investigate further. 

I'll see you there!

Hi Alifz, let's jump right into this!

Just to make sure we're on the same page: do you have access to the email address linked to your Dropbox account? 

If so, then have you added no-reply@dropbox.com to your contacts list, in order to ensure that email goes through?

Let me know more, and we'll take it from there! 

Hey Saxa421, let's jump right into this! 

As a first step, have you added no-reply@dropbox.com to your contacts list, in order to ensure that email goes through?

If I were you, I'd also check the spam/junk folder in my inbox to see if there is any sign of the email there.

Keep me posted, and we'll take it from there!

Hi Saxa421, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.