Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

YoosefiA's avatar
YoosefiA
New member | Level 2
3 years ago
Solved

Password doesn't work

I can't reset my password. For some reason, the password - which is stored on my apple devices automatically - isn't working, and I'm not receiving the reset emails (it's a Yahoo account). I've tried...
account access
security
  • Walter's avatar
    Walter
    3 years ago

    Hi there YoosefiA, sorry to hear about this.

     

    Can you please try another browser to request the email to reset your password and let me know if you're still not receiving the email?

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there YoosefiA, sorry to hear about this.

 

Can you please try another browser to request the email to reset your password and let me know if you're still not receiving the email?

 

Thanks!

YoosefiA's avatar
YoosefiA
New member | Level 2
3 years ago

Walter - you are an absolute STAR!! That worked perfectly - thank you so much for taking the time to respond to my plea.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No biggie YoosefiA - I'm just glad to hear it's sorted now. 

     

    See you around and take care!

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions