Password doesn't work

[YoosefiA]

I can't reset my password. For some reason, the password - which is stored on my apple devices automatically - isn't working, and I'm not receiving the reset emails (it's a Yahoo account). I've tried adding no-reply@dropbox.com to the contacts and tried again, but nothing. I can access the browser account via my dropbox app on my laptop, but I can't access the account via my phone. And I can't change the password once I'm in the account on my browser because it wants my password... I have backup codes for the account - but I can't see where to enter them if I don't have access to the password, and my phone number is on the account but I'm not getting a message via the phone. I have asked for help via the contact us page, and Dropbox have emailed to say that they will get back to me in 1-2 days - I got that email ok, I'm just not getting the no-reply emails. And it's impossible to contact Yahoo unless you have a premium account - the chat bot was not helpful. 

Does anyone have a suggestion??

[Walter · Accepted solution]

Hi there @YoosefiA, sorry to hear about this.

Can you please try another browser to request the email to reset your password and let me know if you're still not receiving the email?

Thanks!

[YoosefiA]

Walter - you are an absolute STAR!! That worked perfectly - thank you so much for taking the time to respond to my plea.

[Walter]

No biggie @YoosefiA - I'm just glad to hear it's sorted now. 

See you around and take care!