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Can't Change Email Address

Can't Change Email Address

Smart-Monkey
Explorer | Level 4

I'm trying to change the email address for my account but something's not working right.
I went to Settings and clicked to edit email. From there I get a popup asking for the new email address, a field to confirm the new address, and my account password.

I've filled in the info and clicked the Update Email button and get a message saying, "You've been invited to a team, so sign up with the invite in your email."

The email I get is an invitation to join somebody else's business account!

I've tried several times and get the same results each time.

I also tried to send an email to Dropbox support but get fed into an endless loop of, Click here to talk to support, click one of these options which takes you to a bunch of articles with a link leading back to the first support page. I've been unable to find an email address or any way to actually contact Dropbox.

8 Replies 8

Smart-Monkey
Explorer | Level 4

If nobody has experienced this issue, does someone have an email address for Dropbox support?

Hannah
Dropbox Staff
Hey @Smart-Monkey, thanks for reaching out to us!

It sounds like you've either been invited to a Dropbox Business team or you're already a member of one. 

Were you perhaps previously in a Dropbox Business team that was downgraded?

If you go to this page, what plan do you see for your account?

Keep me posted!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Smart-Monkey
Explorer | Level 4

Thanks for the quick response, Hannah!

I'm using the basic plan right now.

I don't want to join another team, I just want to change the email associated with my account.

Hannah
Dropbox Staff
Thanks for the update on this and happy Monday!

The thing is that for you to get this error message, you've probably been invited to a Dropbox Business team or perhaps you're a member of a free team. 

Was your account in a Business team that was downgraded?

Can you try the steps to leave a free team from this article and let me know if they helped?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Smart-Monkey
Explorer | Level 4

The only team I'm part of is a free team I created prior to February 2018.

From reading the link you gave me, if I leave this team the only way I can recreate it is by upgrade to business?

It doesn't make sense for me to do that, since it's just a team my wife and I use to share files with each other.

Is there any other way to change my email address aside from leaving that team?

Hannah
Dropbox Staff
There aren't really any benefits to having a free team vs. having two free personal accounts, but of course that's up to you!

Would you mind clarifying one thing, though?

You said in your first post that when you put in the info to update your email address, you get a message asking you to join a team you were invited to, which is not yours.

Do you know who this team belongs to? Is it possible to contact them and ask them to uninvite you?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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ovolkov
New member | Level 2
When I try to change inbox.ru to gmail.com, my login still remains [email removed as per Community Guidelines] is displayed in my account and I confirmed the email.
Please reply me to [email removed as per Community Guidelines]

Megan
Dropbox Staff
Hi @ovolkov, let's see what we can find together on this! 

From what I understand, you're trying to change your account's email address and that change doesn't go through. Am I correct on this? 

If that's the case, have you maybe tried a different browser to see if the behavior there is the same?

Let me know.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    ovolkov New member | Level 2
  • User avatar
    Hannah Dropbox Staff
  • User avatar
    Smart-Monkey Explorer | Level 4
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