Follow folder option grayed out - shared folders, business account

[Not Your Average Karen]

Ha ha Ty!
I tried on chrome on my PC and both chrome and safari both on my MacBook. I did have extensions running tho.

It began with the ppl I shared the link with letting me know that they couldn’t use the follow option I had made a screen record showing them how to do it…so I then checked it on my end.

I made the recording a while ago, I can check the date if needed, just lmk.

I have an individual account, not upgraded.

I will try again tomorrow on those devices, but I just tried on iPhone via safari and it does the same thing.

[Jay]

Thanks for the info, keep us updated!

[Not Your Average Karen]

Update: It isn't greyed out today!

[Walter]

Glad to hear it's  sorted now and thanks for keeping us in the loop too @Not Your Average Karen 

See you around the Community and take care!

[nrf]

It's not sorted out for me!  If anyone else has a suggestion let the world know please.

[Megan]

Hi @nrf, your initial post happened more than a month ago. 

Do you still follow the same inconsistent behavior on all browsers, with the Follow button grayed out here and there?

[nrf]

Hi Megan,

The problem is not intermittent but consistent.  Once the setting initially greyed out it has not reactivated despite me resetting the permissions settings as described in my previous posts.

I just checked again on my PC (Chrome, Edge, Firefox) and Mac (Chrome).

If your tech support people want to videoconference and troubleshoot live I would spend some time with them - a fix would save me lots of time emailing my higher-ups whenever I add info to their folders.

Nicole

[Hannah]

Hey @nrf, thanks for the additional info here. 

Is it okay if we send you an email, so we can look into this internally?

[nrf]

Sure. 

[Hannah]

Thanks @nrf, I just emailed you and we'll continue there!