Missing sync option (smart sync)

[x184926]

Where do i actually find the **bleep** smart sync, I either have to download and then sync or went to the website to access the file. With all the youtube guide I watched none of the preferences option are the same to each other. 

I am using a Windows 10 Laptop if that mean anything. 

[Megan]

Hi @x184926, thanks for writing back.

The info I've provided is based on the details you have given us here on the Community. I'd be more than happy to help you understand your options, or even troubleshoot further, in order to get to the bottom of this. However I do need some additional help from your end. 

Could you kindly share another screenshot of the context menu when you select a folder or file within the top level of your Dropbox folder, showing the missing Dropbox icons? 

As for your files being synced locally, you can select multiple folders together, and choose to make them available online-only at once. Also, make sure the app's preferences are set to sync new files as online only. 

[x184926]

Here's your context menu

\

Now tell me where's the option for online-only in this menu when I installed Dropbox

This the the amount that it's trying to download syce into my Laptop which is 0.9TB and I don't want that

[Hannah]

Sorry to jump in here, @x184926, but I'm afraid that if your files are still syncing, you won't be able to make them online-only, until they're fully synced.

Can you right click on files that are fully synced (have a green check mark), to see if those ones have the option to make them online-only?

[x184926]

No and it was never an option for me, which is why this post happen

Why can't the app be a lot more simple, just show the option at the first place and that's it

[Walter]

Hey @x184926, sorry to jump in, but may I request another screenshot?

This time make sure to make it full-screen so that we can check the paths of the files you're clicking on and their syncing icons as well as the desktop app's status and version as shown in your system tray.

Thanks so much!

[x184926]

How many screenshot do we need till it's easier to just add a stupid optional button to fix all this crap

[Megan]

Hey @x184926, thank you for reaching back to us.

If you access the app's preferences, under the General tab, are you able to find the option there to opt-in or enable the functionality to make files online-only? 

Keep in mind, that even if you enable the feature, you'd still need to wait for the files to be fully synced to the computer, in order to change them to online-only. 

[x184926]

No, I checked my company laptops and some of them have to option for online-sync in Sync tab

Does version of the Windows makes a different or just what cause my laptop missing the option in the first place?

[Walter]

Hey @x184926, sorry to jump in, but could you navigate to the Sync tab and let us know what you see there too?

You seem to be on the General tab in your screenshot.

[x184926]

There is already a screenshot on the very first post but here you go