My account has been reset or initialized

[wassimbenromdhane]

Hi there! I hope you're doing well.

I'm having an issue with my Dropbox account. I had been using it for personal purposes, but then I received an invitation to switch to an enterprise account for work. Everything seemed to be fine until yesterday when I logged in and was prompted to go through a process as if a new account was being created.

Now my account is completely empty, which is strange and concerning. (my notification panel is empty too)

I've reached out to my work partner to inquire about the issue, but I'm still unsure if this is normal. Is it possible that I was removed from the organization (if it is the case, I've got no notification!) and as a result, my account was reset? I'm unable to contact support since it's only available for paid users, and I'm not sure what to do next.

Thank you

[Jay]

Hi @wassimbenromdhane, thanks for bringing this to our attention.

Did you login to the same account as before, or did you use a different email?

Do you merge your account with the Dropbox Business team, or did you create a new account for your personal files?

This will help me to assist further!

[wassimbenromdhane]

No same account, I use it before for personal and the I joined my work organisation

[Jay · Accepted solution]

Since you had to sign up as if it was a new account, it sounds like the original account might've been deleted in that case.

I'd recommend getting in contact with the team admin for your Enterprise team for them to see if the old account is still on their system somewhere.