Not receiving 6 digit verification code

[elhdesigner]

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

[NHT]

Ups... was in spam...

Answered.

Thanks.

[Walter]

No worries @NHT 

My colleague @Megan will be following up shortly. 

[fugu1003]

I couldn't log in to the original account so I made a new one to ask the community.

I formatted my laptop and reinstalled dropbox, I was asked to type in the 6 digit code. I'm not receiving the 6-digit verification code via e-mail. I've tried "Send a new code" several times and tried everything you guys posted on help center(adding no-reply@, checking the spam mailbox etc...). I even asked the e-mail provider to look into this problem, but they said there's nothing wrong with the e-mail account.

Hope you guys can help me please

[Walter]

Hey @fugu1003, sorry to hear you're having issues with this.

Have you made sure that you're looking at the correct email address? 

If you did, could you try another browser to request the new code email?

Let us know of any updates!

[fugu1003]

Thanks for quick reply Walter.

Yes I'm pretty sure I'm looking at the correct account. I'm paying monthly bill for this account.

I tried multiple times with different browsers(Chrome, Edge, Safari, Dropbox App) and I still don't receive the code.

[Hannah]

Hey @fugu1003, in this case, can we send you an email to the address you have here on the Community, so we can investigate this further?

[fugu1003]

Sure @Hannah Please.

[Nancy]

Hi @fugu1003! Sorry to jump in here.

I just opened a ticket for you. When you have some free time, please reply back to me and we’ll take a closer look into this.

[Alexis G.1]

Wow. I have the same issue. I'm not receiving the codes.

I have about 15 Dropbox clients (I'm an Super User and Admin) and experience this type of thing more and more every week. This is really annoying!

Today I just want to log in to check the renewal (happening in a few days) and check the admin console and I cannot log in. 

Why is this happening? the mailbox is fine, I can send emails to this mailbox from Hotmail, Gmail, and corporate email and all emails are received in under 5 seconds, so why I don't get the code from Dropbox?

Any advice?

[Alexis G.1]

I'm trying to login in one of my client's dropbox accounts (I'm an admin) - Dropbox Business.

email accepted,

password accepted.

Now the screen says I need to enter the 6 digit code.

I'm not getting the code.

Resend... no luck...

Already opened a ticket, but  any suggestions? This is really annoying and several days ago the same happens with another client. A tech was trying to login into Dropbox to remove one machine from the devices list and the 6-digit code never arrived. I was able to login with the admin account and delete the machine but we see more and more of these issues with our clients. Why Dropbox mails are failing to reach mailboxes? any idea?

BTW, can we add a 2nd 2FA MFA option like google authenticator or MS authenticator to this login process so we don't only relies on email confirmation?