Not receiving 6 digit verification code

[elhdesigner]

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

[fugu1003]

@Nancy I replied the e-mail

Thanks

[fugu1003]

@Alexis G.1 Hey I hope we can figure things out.

Yes it's really annoying...and I agree with your authenticator thing. Pretty much necessary I think.

[Hannah]

Hey @Alexis G.1, thanks for reaching out and sorry to see you're having this issue.

If you haven't already, please try the following steps, to see if they help:

1. Check the spam/junk folder of the email
2. Add no-reply@dropbox.com to the email contacts
3. Try to login from a different browser/private browsing window

[Alexis G.1]

1- spam folder it's empty.

2- no-reply@dropbox.com it's already in the white/allowed list. 

3- I try with Edge, Chrome, Firefox, same results.

4- I try private browsing. I never received the code

The email it's OK, I send multiple emails to the same mailbox and all received without a glitch... but we don't receive the code so I cannot login to renew our Business Suscription.

[Hannah]

No worries, Alexis, in that case, can I email you, so we can sort this out?

[fugu1003]

Hey @Nancy I replied the e-mail

Could you take a look at my problem?

I need to access the account.

The ticket link you sent me wouldn't open, it just connects to dropbox support home page.

[Nancy]

Hey @fugu1003! I’ve replied back to your ticket. 

When you get the chance, please check the inbox of your email address and let me know if you can see your ticket there, along with my reply.

[apeleg2]

Hi,

I am not receiving the 6 code security code in my email, not in spam or any other folder.

This is a paid subscription but I cant even get support since i'm signed out of the account and my computer died!

please help me resolve this, i added no-reply to address list, trusted etc, its not being shot down by email provider

Thanks

[Megan]

Hi @apeleg2, I'd be happy to help! 

Can I reach out to you, and send you an email, in order for us to have a closer look into this? 

Keep me posted! 

[apeleg2]

please reach out!

How can we communicate?

Thanks

Amos