Settings and Preferences
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Greetings! I have an old Dropbox account that I can no longer access, because I don't have the email anymore. I have uninstalled Dropbox on my computer, but every time I re-download it, the old account is populated automatically. I need to sign out of this old account and sign into my new account on the desktop. The directions the chatbot gave me did not work (maybe my desktop account looks different?). Please help.
Hey @carlieransom, thanks for reaching out to the Dropbox Community!
You can sign out of the Dropbox desktop app, by following the steps in this article.
I hope this helps!
Let me know if you have any questions.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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@Hannah Please see my message above but I also just tried re-installing from a different browser and that didnt' work. I've tried both "sign in now" before the installation and "don't sign in". In both cases, it automatically signs me into my old account and there are not any initials or avatar icons like the help articles say where I'm given the option to sign out. There are avatar or initials icons on the web version, not the desktop version (I'm on a PC). Is there a number to call for help?
Hi @carlieransom, if you don't have access to the email at all, and can't access the preferences in the Dropbox desktop application, you can perform an advanced reinstall of the app using the steps in this link.
Afterwards, you'll be able to sign into your current Dropbox account, which would be under a different email address.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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