Settings and Preferences
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Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact with no-reply@dropbox.com but nothing worked. I know this is the right email because I got a lot of mails from dropbox about my account saying that my account storage is full and I should upgrade.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi! No, I don't have other devices connected to the account and the email was made with yahoo.
I was looking through the emails I received in all these years from dropbox and like 1-2 years ago they said that they deleted my account due to my innactivity, but after that email, I still got other emails saying that my memory was full and I should upgrade my plan. So my question is: is it not closed?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jay
I have a similar issue. I am trying to set up Dropbox on a second device but cannot remember password. Have requested a email to the email address that is in my profile multiple times but have not received it. It is not in my junk or spam folders and I have added Dropbox to my address book.
Need help
Daryl
Hi @Daryl1, how are you today?
Can you also try requesting a new password reset email, using a different browser than the one you're currently using?
Thanks a bunch!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I can't delete my account because I don't remember the password.
When I try to reset password - I don't get an email.
I have access to the account - via Google Sign In
How can I delete an account?
Hey there!
I can't delete my account because I don't remember the password.
When I try to reset password - I don't get an email.
I have access to the account - via Google Sign In
How can I delete an account?
Hey @Goldfich, sorry to hear you're having issues with this.
Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi Walter,
I have seen previous instructions.
The contact has been made.
I still can't get the letter.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!