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cancel activity emails from no longer shared folder

cancel activity emails from no longer shared folder

Tiger20
Helpful | Level 6
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I'm receiving emails relating to a folder I started however I have since tranferred control of the folder to someone else and requested my cancellation from the folder.

I no longer have access to the folder, as required.

How can the activity emails be stopped?

1 Accepted Solution

Accepted Solutions

Tiger20
Helpful | Level 6
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Thanks to Dropbox support for their assistance that eventually enabled my identification of another account with the required access having the emails sent to an email that is forwarded to me.

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12 Replies 12

Jay
Dropbox Staff
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Hi @Tiger20, thanks for bringing this to our attention.

 

Just for clarification, are you certain that the folder is no longer on your Dropbox account? 

 

Is it visible on the main page, or the shared folders tab?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Tiger20
Helpful | Level 6
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Not visible on either Main or Shared.

On my Desktop - Explorer file the folder is still present (I haven't deleted it), and when selected a lengthy "unavailable" message box is displayed (as expected).

Megan
Dropbox Staff
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Hi @Tiger20, it might be trivial, but what happens if you try to use the searchbar online, to locate the folder? 

 

Do you see any results there? Could you also send me a screenshot of the message you get, when trying to select the folder locally on your device? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Tiger20
Helpful | Level 6
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The folder is not shown in the searchbar

Tiger20_0-1679362692012.png

 

Jay
Dropbox Staff
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Could you try quitting the Dropbox desktop application and then deleting the folder in Explorer?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Tiger20
Helpful | Level 6
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The only folder remaining was a "Quick access" folder (As in it was not deleted when the main folder was deleted, I presume by the Dropbox system).

I've deleted it now, and await sufficient days to see whether Dropbox advises by email of continuing activity on the folder by others who remain with access.

Jay
Dropbox Staff
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Thanks for the update, please keep us updated.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Tiger20
Helpful | Level 6
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I have an email today reporting events that happened after the time that I deleted the Quick Access folder.

Megan
Dropbox Staff
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Hi @Tiger20, can I send you an email, in order for us to have a closer look into this? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Tiger20 Helpful | Level 6
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