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A team says they're running out of quota when they upload to my account

A team says they're running out of quota when they upload to my account

ElaineD
New member | Level 2
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Plenty of space but Dropbox keeps telling my team that THEY'VE run out of space when they try and upload files to my Dropbox. What is going on? 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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If you intend to have a large shared folder, between different Dropbox accounts, then you need a plan on each account that can accommodate the folder if the Basic plan isn't enough. Usually the normal Dropbox Plus plan is enough for most users. 

 

You can have users directly upload to your account, without it affecting the quota on their account using file requests

 

It is also possible to earn free quota using referrals, so it isn't necessary to upgrade your account if need be.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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11 Replies 11

Jay
Dropbox Staff
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Hi @ElaineD, thanks for bringing this to our attention.

 

Could you clarify the message they're getting when attempting to upload files to your Dropbox account?

 

Any other info or screenshots would be helpful!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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ElaineD
New member | Level 2
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ElaineD_0-1690395356397.png

This is the message the team gets.
I have used 1.3 GB of my 2GB plan but that doesn't make sense as I deleted masses of files the other day.


 

Mark
Super User II
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Hi @ElaineD 

 

Shared folders use up the folders of everybody in it, so, you may have space, but they may not. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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Jay
Dropbox Staff
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Are they uploading files to you via a file request, or a shared folder?


Jay
Community Moderator @ Dropbox
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ElaineD
New member | Level 2
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I don't understand. It's my file. They're just putting something in it. Are you saying that if someone else's Dropbox is full I have to upgrade my plan? That smacks of coercion.

ElaineD
New member | Level 2
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As far as I know they're clicking and dragging.

Jay
Dropbox Staff
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If you have a shared folder, it takes up quota for each member. If their account is full, then they can't add files into the shared folder, even if you have enough space.

 

From the sounds of it, you have enough quota, but they don't have free quota.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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ElaineD
New member | Level 2
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Clicking on the upload button/file. Selecting the file and pressing 'Open' apparently.

ElaineD
New member | Level 2
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So, I'm forced to upgrade to whatever the largest plan is of someone on my team?

 

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    ElaineD New member | Level 2
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    Jay Dropbox Staff
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