Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
I had 16GB of storage space on my basic account due to referrals I made. Few months ago they reduced it to 2GB. I thought storage increases earned through referrals did not have an expiration.
Any ideas?
Jan
Hey @thejanman, welcome to our Community!
Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.
Where did you initially see that your space was down to 2 GB?
If you go to your account settings here, how much space does it report?
If it's a different amount, is it possible that you have a second free account with just 2 GB instead?
Let me know what you find.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hey @thejanman, welcome to our Community!
Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.
Where did you initially see that your space was down to 2 GB?
If you go to your account settings here, how much space does it report?
If it's a different amount, is it possible that you have a second free account with just 2 GB instead?
Let me know what you find.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Same thing JUST happens to me.
I am using the same account.
Anyone know what to do?
Hey @free4cat00, sorry to hear about this.
Can you please let us know what your plan tab reports about your quota at the moment?
Also, was the additional space earned through referrals or another promotion perhaps?
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi @free4cat00, the most a user can get from referrals would be 16 GB from 32 referrals. These referrals would only increase in space when upgraded to a paid account.
Could you check your referrals page to see if you have any promotional offer on your account that may have expired?
Also, could you let us know the exact quota level on the plans page that my colleague queried about?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hello Jay,
I can guarantee you that, as an early adopter and big supporter of Dropbox, I have 40 GB of free storage for all my referrals done (+150 people registered because of me).
This was the case until last week when somehow you decided to remove what was your commitment to my referral work.
Please check with your managers, look at my historical info and whatever else you need to look at, and restore my free store.
Thanks a lot
Gabriel [personal information removed per the Community's Guidelines]
Hey @free4cat00, sorry to repeat myself here, but could you send us a screenshot of your plan tab to see what's reported there in regards to your account's quota?
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Not sure what you are asking since it is a free account.
So your account's overall quota is 18.75 GB. What makes you think that your additional space was removed from your account @free4cat00?
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!