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Basic Account Space reduced from 16GB to 2GB

Basic Account Space reduced from 16GB to 2GB

thejanman
Explorer | Level 3
Go to solution

I had 16GB of storage space on my basic account due to referrals I made.  Few months ago they reduced it to 2GB.  I thought storage increases earned through referrals did not have an expiration.  

 

Any ideas?

 

Jan

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @thejanman, welcome to our Community!

 

Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.

 

Where did you initially see that your space was down to 2 GB?

 

If you go to your account settings here, how much space does it report?

 

If it's a different amount, is it possible that you have a second free account with just 2 GB instead?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

35 Replies 35

Hannah
Dropbox Staff
Go to solution

Hey @thejanman, welcome to our Community!

 

Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.

 

Where did you initially see that your space was down to 2 GB?

 

If you go to your account settings here, how much space does it report?

 

If it's a different amount, is it possible that you have a second free account with just 2 GB instead?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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free4cat00
Explorer | Level 4

Same thing  JUST happens to me.

I am using the same account.

 

Anyone know what to do?

Walter
Dropbox Staff

Hey @free4cat00, sorry to hear about this.

 

Can you please let us know what your plan tab reports about your quota at the moment?

 

Also, was the additional space earned through referrals or another promotion perhaps? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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free4cat00
Explorer | Level 4
I’ve been using the basic free account since I register way far in the time (early adopter) and I invited more than 100 users, and that’s why I got 40 Gb free for years.

Jay
Dropbox Staff

Hi @free4cat00, the most a user can get from referrals would be 16 GB from 32 referrals. These referrals would only increase in space when upgraded to a paid account.

 

Could you check your referrals page to see if you have any promotional offer on your account that may have expired?

 

Also, could you let us know the exact quota level on the plans page that my colleague queried about?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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free4cat00
Explorer | Level 4

Hello Jay,

 

I can guarantee you that, as an early adopter and big supporter of Dropbox, I  have 40 GB of free storage for all my referrals done (+150 people registered because of me).

 

This was the case until last week when somehow you decided to remove what was your commitment to my referral work.

Please check with your managers, look at my historical info and whatever else you need to look at, and restore my free store.

 

Thanks a lot

 

Gabriel [personal information removed per the Community's Guidelines]

Walter
Dropbox Staff

Hey @free4cat00, sorry to repeat myself here, but could you send us a screenshot of your plan tab to see what's reported there in regards to your account's quota? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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free4cat00
Explorer | Level 4

Not sure what you are asking since it is a free account.

 

Dropbox Basic
Free
2 GB of storage to help you store and share files.
Your Personal Dropbox account is full Using 37.5 GB of 18.75 GB
 
Is that what you are asking for?
 
 
Regular files (3.6 GB)
 
Backup (0 bytes)
 
Shared files (33.9 GB)

Walter
Dropbox Staff

So your account's overall quota is 18.75 GB. What makes you think that your additional space was removed from your account @free4cat00?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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