Basic Plan- Saying I have run out of space, but only using .09 of 2 GB data

[Harley234BLB]

Hello, 

I have a basic plan, which provides me with 2 GB of data storage. I received a message today that my dropbox is full and I need to upgrade to a $100 a year option. However, my plan says I'm only using .09 of the 2 GB of space. Therefore, that makes no sense. 

Apparently, with the basic plan, Dropbox doesn't offer any technical support via email or phone. I was hoping someone here might have a suggestion. 

I am unable to view the folders I was sent by someone until this issue is resolved, which is not very efficient. 

Thank you for your advice!

[Walter · Accepted solution]

Hey @Harley234BLB, sorry to jump in here. 

Can you clarify how large is the folder you're trying to add to your account? If it's larger than your account's overall quota, it's normal that you get this message.

[Harley234BLB]

Ah, that is the problem. Nowhere did it say the file size in the invitation. I had to go to another page to view.  

It is in fact 2 GB, so that makes sense now why it wouldn't add. Not sure how to reduce the size, but at least I know now why it won't work. 

Thank you!