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Re: Cannot get 2BT

Cannot get 2BT

jeffreychiou1
New member | Level 2

My 1 BT was full and then I switched to my wife's family plan of 2BT.  However, I still cannot store any pictures.  Please help.

2 Replies 2

Nate_C
Super User

Hello! Can you describe how you are trying to store your pictures? Is this on a computer or mobile device, and are you getting an error, or just looking for instructions on how to move or copy pictures to your Dropbox account?

Jay
Dropbox Staff

Hi @jeffreychiou1, thanks for bringing this to our attention.

 

Could you confirm what plan you're on according to this page?

 

You can also see the quota there. 

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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