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Desktop storage not updated to premium plan - says storage full

Desktop storage not updated to premium plan - says storage full

mikepulcinella
New member | Level 2

I have a Dropbox premium account with 2tb of storage on my windows 10 computer. I'm trying to upload files using the desktop folder but it won't let me upload more than 50gb, says i require more space. On the website I can upload more files but they upload at an extremely slow pace (whereas on the desktop app they upload quickly, i have fast internet). On the desktop app preferences and websites it says the accurate amount of storage (50gb/2tb) but i cant upload any more files.

 

I do not have backups enabled.

3 Replies 3

Hannah
Dropbox Staff

Hey @mikepulcinella, thanks for joining our Community!

 

Is the error you're getting referring to Dropbox space or hard drive space perhaps?

 

Can you send us a screenshot of the error, so we can check this out?

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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mikepulcinella
New member | Level 2

Screenshot (2).png

Hannah
Dropbox Staff

Thanks for the screenshot, Mike.

 

It looks like it might be referring to disk space indeed.

 

Can you check if you have enough hard drive space to add these files?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Hannah Dropbox Staff
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    mikepulcinella New member | Level 2
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