Dropbox claims my storage is full, but I just created my account.

hachiko · ‎03-04-2023

On my plan page, it is claimed that I have 2,1 GB of standard files (and 0 GB of shared files). I've just created my account, I've added nothing, or at least not that I am aware of. On my home page, there are no files whatsoever besides an empty shared file that I created. What is going on ?....

Walter · ‎03-07-2023

Hey @wayneferro, could you let us know what exactly is reported in your plan tab?

Also, do you see any files or folders taking up space in your homepage or your backups page?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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wayneferro1 · ‎03-08-2023

dropbox basic, hardly anything in there.

Walter · ‎03-08-2023

Thanks for the additional info @wayneferro1

Can you send us a screenshot of the exact message/error you're getting about your account being out of space so that we can have a visual too?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Dropbox claims my storage is full, but I just created my account.

Dropbox claims my storage is full, but I just created my account.

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