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Dropbox claims my storage is full, but I just created my account.

Dropbox claims my storage is full, but I just created my account.

hachiko
Explorer | Level 4
Go to solution

On my plan page, it is claimed that I have 2,1 GB of standard files (and 0 GB of shared files). I've just created my account, I've added nothing, or at least not that I am aware of. On my home page, there are no files whatsoever besides an empty shared file that I created. What is going on ?....

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hi @hachiko, welcome to our Community!

 

You mentioned that your account is new and empty, and you've already disabled your Backups in regards to your storage space.

 

Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?

 

Let me know of the results!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

12 Replies 12

hachiko
Explorer | Level 4
Go to solution

I believe I understood where it came from ; when installing the dropbox app, it created a backup by default of my files. I have deleted that backup now, but I still have no space... Is my only option to fully delete my account and create a new one or what ?

Rich
Super User II
Go to solution

@hachiko wrote:

I have deleted that backup now, but I still have no space...


If you've deleted the backup from your Backups page, your space should return in time. It's not instant, though it used to be (and should be!).

hachiko
Explorer | Level 4
Go to solution

Thank you ; it's been almost 20 hours, and still nothing. Does it usually take that long?

Megan
Dropbox Staff
Go to solution

Hi @hachiko, welcome to our Community!

 

You mentioned that your account is new and empty, and you've already disabled your Backups in regards to your storage space.

 

Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?

 

Let me know of the results!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

hachiko
Explorer | Level 4
Go to solution
It worked, thank you.

Megan
Dropbox Staff
Go to solution

Amazing @hachiko!

 

If you need anything else, just give me a shout!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

wayneferro
New member | Level 2
Go to solution

I don't know how to delete whatever might be in backup. I want to remove it, and only use dropbox so as any photos that i take with my cell phone i can use in dropbox on my computer. that's all please help.

wayneferro
New member | Level 2
Go to solution

i have already replied and i am told that my box is full. 

wayneferro
New member | Level 2
Go to solution

it is empty.

 

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