Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Due to an unwanted synchronisation of a large USB disk my 2Gb space is full. The synchronisation was aborted but now I can't reclaim the space occupied (I can't see any file in the desktop app). Is there a solution without upgrading?
Thank you for the advice. After installing Dropbox Backup I was able to remove the 2Gb file.
Hey @ReneVH, thanks for reaching out to our Community today!
It seems you enabled our backup feature for this USB disk.
Can you try to follow the steps in this article to disable backup for this drive?
Once it's disabled, you should be able to delete the backup from your backups page, to free up your space.
Let me know how it goes.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Thank you for the advice. After installing Dropbox Backup I was able to remove the 2Gb file.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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