Dropbox is full and has stopped syncing

[Aladons]

I have only some folders and files that are all 14MB but I'm getting this error message:  Review asap: your Dropbox is full and has stopped syncing. Upgrade for up to 3 TB (3000 GB) of space.

How could this be please?

I need help. Thank you.

[Jay · Accepted solution]

Hi @Aladons, thanks for bringing this to our attention.

Could you check this page to see if you've enabled the Dropbox Backup feature?

This will help me to assist further!

[Aladons]

Hello Jay,

Thank yo u very much for your prompt response. I use the web version and not the desktop app. I checked and saw this. Please should I delete the PC? I don't see anywhere to disable the backup.

Thank you.

[Aladons]

Hello Jay,

I reinstalled Dropbox desktop app and was able to stop synchronization and the my Dropbox now has 14.01 MB of 2 GB used.

Thank you very much for your kind assistance.

Kind regards,

[Jay]

No worries, glad to hear you were able to resolve the issue! If you have any further queries in the future, feel free to message back.

Enjoy the rest of your week!