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Dropbox is taking up all of the space on my harddrive

Dropbox is taking up all of the space on my harddrive

kalebseaton
Explorer | Level 4

Dropbox is killing me. I have 2TB of space on my laptop, Dropbox is taking up almost 700gb of it, despite all of my files being set to Online Only. I've also followed the steps suggested by other users to toggle "Online Only files on Mac" which appears to have done nothing.

 

I finally resorted to deleting the Dropbox app with the intent of re-downloading it, hoping that that would clear out whatever data it is supposedly storing, but when I deleted the dropbox app, the folder in the finder window still stayed there, and is STILL showing 700gb of storage being taken up. I can't seem to get rid of it. Can anyone give me any advice?

20 Replies 20

Walter
Dropbox Staff

Hey @kalebseaton, sorry to hear you're having issues with this.

 

If you've ensured that the app is up to date and not still syncing in your menu bar, could you try clearing your cache and let us know if it improves matters for you?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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kalebseaton
Explorer | Level 4

I have completed deleted the Dropbox app. It's no longer there. But the folder for Dropbox is still in my finder, and still shows that it's taking up 700gb of space

Walter
Dropbox Staff

If you've deleted the app, then this is a local copy of your Dropbox folder that's taking up the space on your computer @kalebseaton 

 

You should be safe to delete it without affecting your files in Dropbox. 

 

Once you reinstall the app, you'll be able to select which folders you'd like to be synced locally on your computer through the advanced options. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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kalebseaton
Explorer | Level 4

So 2 follow up questions.

1) How do I delete the local folder? It just shows up under my "favorites" when I open up the finder. There is no Dropbox folder on my desktop or anything like that. I'll attach a screenshot. If I right click, it just says to remove from sidebar

2) I'm confused as to how it is still taking up space even after deleting dropbox. If I click on each individual file that's located in this folder, it says zero kb. Not a single file or folder located in this dropbox folder shows that it's taking up space. But if I right click on the dropbox folder in the side bar and click get info, it says it's taking up 770GB.

Screen Shot 2023-08-25 at 11.43.09 AM.jpgScreen Shot 2023-08-25 at 11.46.05 AM.jpg

Jay
Dropbox Staff

Hi @kalebseaton, given the location that appeared for the Dropbox folder, it should be in your home folder. Have you tried searching there in order to delete the Dropbox folder entirely?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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urm8s8n
New member | Level 2

dude, the same thing is happening to me but I'm too scared to delete the app. especially if I now have to worry about this happening too. lmk if you ever found an answer please dude I'm desperate

GiftofGaby
Explorer | Level 3

Any updated on this thread? Going down the rabbit hole to find out if there is an answer other than delete cache

Megan
Dropbox Staff

Hi @GiftofGaby, welcome to our Community! 

 

It sounds like you're facing something similar to the OP of this thread, am I right? Would you be able to let me know a bit more info on this, please? 

 

What is the OS you're using, along with the Dropbox version there? What is the exact issue you're going through?

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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GiftofGaby
Explorer | Level 3

Hello Megan! Thanks for checking in so quickly. 

 

Dropbox Version: 183.4.7058

iMac

27-inch 2019

Mac OS 13.5.2

 

I noticed that my space was dwindling. When I would check the storage space in System settings - and then ask for more information it would point to files in my dropbox folder. But when I would go to where they lived - they showed the icon that they were offline. When clicking on more info to see which files are taking up spaceWhen clicking on more info to see which files are taking up spaceFrom System settingsFrom System settingswhen going into dropboxwhen going into dropbox

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