Storage Space
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I'm trying to access a file that someone is sharing with me in Dropbox, and I can't get past the screen that forces me to upgrade. I have the basic plan that limits me to 2G. According to Dropbox, I'm using 1.02G (which is interesting because two hours ago when I logged in, I was using .97G and haven't touched anything). Does anyone know why this would be happening? I don't have any linked accounts, and everything that is stored in my Dropbox is visible on my account page so I'm not sure why Dropbox would think I'm using too much base while simultaneously acknowledging that I'm not using all my space. I kind of don't want to upgrade just a few a single file--assuming I will be able to view that file after I upgrade. I guess I have no way of knowing until I upgrade.
If they're sharing a file to you, then it doesn't matter how much quota you have, since the file should be visible on this page.
If you're being told about quota, then it's possible it's in a shared folder, which does impact your quota usage.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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*too much space, not base. Editor won't open.
Hi @Maringo, thanks for bringing this to our attention.
How large is the file you're trying to add to your Dropbox account?
Is this an individual file, or a shared folder?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jay! It's a video file, no I did not know the size or if I'll type. With the context I have, it should theoretically not be too large, but I don't know that. Could a not-yet-actioned share invitation be responsible for the issue I'm experiencing?
Best,
Maringo
If they're sharing a file to you, then it doesn't matter how much quota you have, since the file should be visible on this page.
If you're being told about quota, then it's possible it's in a shared folder, which does impact your quota usage.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
No worries, however, you don't need to upgrade your account.
Instead, you can ask them to create a shared link to the file itself, and you can download it to your computer to view.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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