Dropbox says FULL storage even when delete files

Gaia S.1 · ‎04-18-2015

My dropbox is not updating, keeps on saying full storage when I have deleted lots of files. Help?

Jane · ‎01-12-2018

Sorry to hear about the confusion caused!

As an initial point of reference, you may have a look at your Account tab online to see whether it’s your personal or shared files that are putting you above your storage capacity.

If you need just a little additional quota (as our basic accounts come with 2 GB of space), you can always follow these simple steps.

Keep us updated here in case you have additional questions, so as to help you out as much as we can. Thanks & wishing you a great weekend ahead!

Jane
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

jonathan s.34 · ‎04-18-2015

I have this issue, in fact my drop box said it was full but it wasn't, I have deleted files anyway and it makes no difference

kristy s.2 · ‎04-18-2015

me too! why is it not working?

Mark · ‎04-18-2015

Are you a member of any shares? Remember that uses up space - possibly as soon as you are deleting files.

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

jonathan s.34 · ‎04-19-2015

I am a member of shares, but my Dropbox folder says it is 3.5 gig and I have 18gig of space on my dropbox

Phoebe U. · ‎05-08-2015

Any response from Dropbox on this? I have the same issue. Deleted over 1,000 photos and not a budge. Thought perhaps when I logged out it would refresh but no such luck. Leaves a bad taste in my mouth that they're forcing an upgrade.

Kristy S. · ‎05-09-2015

no answer on this issue. start a new account with a new email is my solution.

Kathleen R. · ‎04-03-2016

I delete and still have a full box. What gives? Very frustrating when I need to add files now.

Mark · ‎04-03-2016

Where did you delete from?

If you delete everything I assume you see nothing at www.dropbox.com/home

Also, remember that SHARED FOLDERS use up your space. So it is very, very possible as you delete things the shared folders simply take up the quota freed up.

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

dcmosher · ‎01-10-2018

Same thing... very frustrating. I figure dropbox is forcing me to buy a professional license to get more space. Not with this kind of service.

Dropbox says FULL storage even when delete files

Dropbox says FULL storage even when delete files

Top contributors to this post