Storage Space
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Ok, so I have
Hi @Caprice, is it possible that your device is full, rather than your Dropbox account?
Also, are you certain that your app is connected to the same Dropbox account, as the one you check for space online?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Have you also checked the Backups section?
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Thanks Mark but I don't have a backup service.
Cheers.
Hi @Caprice, are you certain you're trying to upload only 6 GB of files, or is it possible there's more data than expected in the attempted upload?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jay,
I am sure it's 6GB of data as I highlight the files, go to properties and it tells me what the size is.
I even tried a smaller amount of files got the same response from DB.
Hello from me as well, @Caprice!
What you mention sounds indeed quite odd. Is it possible to send me a screenshot of the error message you keep receiving, so that I can have a look?
If you have the desktop app installed on your device, can you try to upload your files from there and let me know if you still face the same issue?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi Nancy,
There was no error message, just showing a red asterisk on the icon and, when opened, saying my Dropbox was full.
Hi @Caprice, is it possible that your device is full, rather than your Dropbox account?
Also, are you certain that your app is connected to the same Dropbox account, as the one you check for space online?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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There is actually a possibility that the drive my Dropbox is on may not have had enough space.
I'll keep an eye out for that next time.
Thanks Megan.
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