Erroneous "Your Dropbox is full" message

[AndyL]

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.

This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.

I get the message despite my personal dropbox only showing 6.6GB  of 8.88GB used and my work dropbox showing 300.7MB of 2GB used.

[JAQ]

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@TwoOrMoreChars wrote:
...they sent a set of procedures that reference clicking on options that don't actually exist in their own preference screen.

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Yeah, I got the same thing from them. It's amazing that Dropbox's "tech support" people don't even have up-to-date boilerplate responses available to copy-and-paste. I'm not sure it's necessarily the drones' fault, though. It seems more like Dropbox has developers who follow the release-test-fix-document model, and a support department that focuses on ticket-completion stats than on customer satisfaction.

[Mark]

Are those quota's from www.dropbox.com/account AndyL?

Which version of Dropbox?

Also, have you checked you have enough hard drive space?

[AndyL]

Hi Mark,

Thanks for the prompt response. Those quutas are from the account link - and disk space is plentiful. Not sure how to determine the version of dropbox; please advise. Off to bed now so will be a few hours before I respond again.

Andy

[Mark]

If you mouse over the Dropbox icon on your status bar it'll tell you the version number (e.g. mine is 23.4.19).

[AndyL]

23.4.19.0 

Gound by hovering over dropbox.exe in th eclient folder

[Mark · Accepted solution]

Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com

[GaabrieeLp]

I have the same problem... 

And I have free space:

My dropbox version:

This began when i tried to save a large shared folder in my dropbox account, but I deleted this folder when it throw the "Your Dropbox is full" message warning.

I checked the "Deleted files" folder and this folder is not showing there (this folder was deleted 2 or 3 months ago).

Do I need to create another topic to solve this?

[Mark]

As its the same version Gaabriee please also log a ticket.

Before you do that though please check that you have actually left that share at www.dropbox.com/share as it could still be sitting on some quota.

[GaabrieeLp]

Hello Mark,

Is not there, but shared folders quota is included in Account settings > Space section > Shared files, right?

[GaabrieeLp]

An additional information:

I just upgrade my dropbox today, trying to solve this problem, and the message still showing.