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I am a part of a group business account but my account is always full

I am a part of a group business account but my account is always full

Jenn28
New member | Level 2
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My company has a business DropBox account and for some odd reason, my folder is always over the limit when someone in that group uploads stuff to the account, or when I try to upload stuff it tells me I don't have enough space even though it's a business group account. How can I fix this problem without affecting everyone else in the group? Can I delete files on my end without disrupting other people's access to certain files in the group? 

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Accepted Solutions

Rich
Super User II
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@Jenn28 wrote:

My company has a business DropBox account and for some odd reason, my folder is always over the limit when someone in that group uploads stuff to the account, or when I try to upload stuff it tells me I don't have enough space even though it's a business group account.


It sounds like instead of being invited to join their Business Team account, you were invited to a shared folder instead, and shared folders take up space in your own account, even if you aren't the owner.

 

If they actually have a Business account, you'll want the Team Admin to send you an invitation to join the team. Upon acceptance, your account will be merged into the Business account (making them the owner of your account) and you'll gain access to any of the team resources that the admin assigns to you.

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2 Replies 2

Rich
Super User II
Go to solution

@Jenn28 wrote:

My company has a business DropBox account and for some odd reason, my folder is always over the limit when someone in that group uploads stuff to the account, or when I try to upload stuff it tells me I don't have enough space even though it's a business group account.


It sounds like instead of being invited to join their Business Team account, you were invited to a shared folder instead, and shared folders take up space in your own account, even if you aren't the owner.

 

If they actually have a Business account, you'll want the Team Admin to send you an invitation to join the team. Upon acceptance, your account will be merged into the Business account (making them the owner of your account) and you'll gain access to any of the team resources that the admin assigns to you.

Jenn28
New member | Level 2
Go to solution

 Oh wow, thank you so much for replying to my post. I will definitely pass on this information. I will keep you posted on whether or not this actually works.  

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    Jenn28 New member | Level 2
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    Rich Super User II
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