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I did not get the 25GB storage from the Asus promotion

I did not get the 25GB storage from the Asus promotion

StPokal
Explorer | Level 3
Go to solution

Hi community,

 

after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing Dropbox accoungt but the 25GB never showed. Dropbox is still installed and I didn't do anything else.

Is there a way to still redeem the promotion? What did I do wrong?

 

Thanks in advance and best regards,

Jan

56 Replies 56

Megan
Dropbox Staff
Go to solution

Hi @carlodr, I just reached out to you via email, I'll be happy to see you there.

 

Cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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nikhilkp
Explorer | Level 3

Hi,i have the same problem after clicking on redeem from myasus app it installed dropbox app and told me to signup and after i signed up ,there is no 500 gb space .It shows only 2gb

Mark
Super User II

@nikhilkp wrote:

Hi,i have the same problem after clicking on redeem from myasus app it installed dropbox app and told me to signup and after i signed up ,there is no 500 gb space .It shows only 2gb


Have you done the rest of what is needed and completed www.dropbox.com/gs ?


 


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nikhilkp
Explorer | Level 3

Yes i have done all the above steps

Megan
Dropbox Staff

Hi @nikhilkp, I hope you're doing well! 

 

Would it be okay for me to send you an email, in order for us to have a closer look into this? 

 

Let me know!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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nikhilkp
Explorer | Level 3

Yes please email me for the same

Megan
Dropbox Staff

Hi @nikhilkp, I just sent you an email!

 

I'll see you there. Cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Megan Dropbox Staff
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    nikhilkp Explorer | Level 3
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