Storage Space
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Hi community,
after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing Dropbox accoungt but the 25GB never showed. Dropbox is still installed and I didn't do anything else.
Is there a way to still redeem the promotion? What did I do wrong?
Thanks in advance and best regards,
Jan
Hi @carlodr, I just reached out to you via email, I'll be happy to see you there.
Cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi,i have the same problem after clicking on redeem from myasus app it installed dropbox app and told me to signup and after i signed up ,there is no 500 gb space .It shows only 2gb
@nikhilkp wrote:
Hi,i have the same problem after clicking on redeem from myasus app it installed dropbox app and told me to signup and after i signed up ,there is no 500 gb space .It shows only 2gb
Have you done the rest of what is needed and completed www.dropbox.com/gs ?
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Yes i have done all the above steps
Hi @nikhilkp, I hope you're doing well!
Would it be okay for me to send you an email, in order for us to have a closer look into this?
Let me know!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Yes please email me for the same
Hi @nikhilkp, I just sent you an email!
I'll see you there. Cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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