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Forum Discussion

StPokal's avatar
StPokal
Explorer | Level 3
6 years ago
Solved

I did not get the 25GB storage from the Asus promotion

Hi community,   after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    6 years ago

    Thanks for checking on that StPokal!

     

    I'd be more than happy to look further into this with you, so I've reached out to the email linked with your profile here. When you have the chance, please check your inbox and get back to me there if you'd like to.

     

    Cheers!

IslaRose's avatar
IslaRose
New member | Level 2
5 years ago

I bought two new ASUS laptops. Both were suppose to come with a 25gb promotion for one year.

 

I followed the instructions (as it was part of the initial computer set up, installing programs, updating etc) signed up for a new account (I have not had dropbox ever) installed on my computer, signed in etc. Yet, it says I only have 2gb of space. I have read some other articles about this with other computer brands but the steps they list are not helpful. I still can't get the space or see the promotion anywhere. 

 

Furthermore, I opted to skip this step with the second laptop (my daughters) and I've tried to go back in and see if it works on hers but now I cannot find it. It was a step in the initial windows setup so have I lost it on her computer as well? I've tried restarting the set up wizard, looking at dropbox, searching the computer for file tags but nothing. 

 

In terms of the other articles, I have no avatar in the top corner - my name appears in the bottom left. When i click it there is no "settings" only preferences, teams and help. I've looked through the preferences with no luck, please help!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for posting IslaRose!

    Please take a look at this post when you have the time, and let me know what you find - cheers!

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