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I tried Backups with a free trial, now it's already disabled but my storage on Dropbox isn't cleared

I tried Backups with a free trial, now it's already disabled but my storage on Dropbox isn't cleared

hillel
Explorer | Level 3
Go to solution

I tried Dropbox Backups with a free trial - now it's already disabled but my storage on Dropbox isn't clearing - before it wouldn't let me delete the files - and now I no longer see the backup - only that I exceed my qouta (because of the backup files - for which I don't have access)

How can I delete all backup files?

(I've already uninstalled the app)

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hi @hillel, can you try to access this link: https://www.dropbox.com/backups/PC ?

 

Do you see any content there? If so, feel free to delete them.

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

9 Replies 9

Rich
Super User II
Go to solution

@hillel wrote:

I tried Dropbox Backups with a free trial - now it's already disabled but my storage on Dropbox isn't clearing


Have you checked your Backups page?

hillel
Explorer | Level 3
Go to solution

Thanks for your reply!

 

Yes, in the beginning I could see my backup there - but I couldn't delete the files.

now it's empty (no files or backups listed) but I'm still seeing the storage used on my account.

(if I click 'Deleted Files' there is nothing there either)

I need to remove the files, but currently I can't even see them.


back.png

Nancy
Dropbox Staff
Go to solution

Thanks for the screenshot, @hillel

 

Can you also upload a screenshot of what you see on this page? Do you have any shared files perhaps that could be taking up space from your Dropbox account?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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hillel
Explorer | Level 3
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Thank you for the reply!

 

Here's the screenshot:

 

hillel_0-1675151311983.png

I didn't add any new files, and I've been using Dropbox for years now, I'm pretty sure it's the backups

Nancy
Dropbox Staff
Go to solution

Thanks for that, @hillel!

 

Have you also checked your All files page for any large folders? You can also check their size with these steps

 

Please let me know what you find. We’ll isolate the issue more this way, and see what we can try next.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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hillel
Explorer | Level 3
Go to solution

Thank you, but these are not my files - I haven't uploaded anything to Dropbox, only the backups

Megan
Dropbox Staff
Go to solution

Hi @hillel, can you try to access this link: https://www.dropbox.com/backups/PC ?

 

Do you see any content there? If so, feel free to delete them.

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

hillel
Explorer | Level 3
Go to solution

Thank you @Megan !

Going to https://www.dropbox.com/backups/ did the trick!
I was able to access and delete the unwanted files.

Appreciate your help 🙏👑
Hillel

lovelyplanet1234
New member | Level 2

Oh, you saved my life!
Thanks a lot!

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Top contributors to this post

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    lovelyplanet1234 New member | Level 2
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    hillel Explorer | Level 3
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    Megan Dropbox Staff
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    Nancy Dropbox Staff
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