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I've never used dropbox and now it says its full and need to upgrade

I've never used dropbox and now it says its full and need to upgrade

Celemorante
New member | Level 2

I've never used dropbox and now it says its full and need to upgrade. So i presume the app came with my new laptop, last year. Now that i need it for uni its says its full, but there is no content anywhere. HELP!

9 Replies 9

Jay
Dropbox Staff

Hi @Celemorante, thanks for bringing this to our attention.

 

Is it possible that you have a computer backup or external drive backup running on your account?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Celemorante
New member | Level 2
Hi thank you for getting back to me. It's all possible. But I've no idea how to check?

Jay
Dropbox Staff

The link I provided in my post would direct you to the page to see if there's any backups running.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Celemorante
New member | Level 2
Thank you. I just can't see the link you mentioned.

Jay
Dropbox Staff

This link below should take you to your backups page.

 

https://www.dropbox.com/backup/all


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Celemorante
New member | Level 2
Oh gosh. Ok I see it now. I has backed up an external hard drive! Random. So If I delete this files will empty up space to use Dropbox again? Sorry seems silly questions. Just never used the app before. And thank you for your help!!

Jay
Dropbox Staff

That's right, you can disable your external drive backup, and this will delete it from the account, freeing up the space. 

 

https://help.dropbox.com/organize/how-to-use-dropbox-backup#disable

 

This won't affect the actual external drive connected to your computer.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Celemorante
New member | Level 2
Life saver!! Thank you so much!!!

Jay
Dropbox Staff

No worries, glad to have helped out! If you need any further assistance in the future, please let me know.

 

Enjoy the rest of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Celemorante New member | Level 2
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