Incorrect dropbox space usage on windows

[storion]

Hi Guys,

My local Windows Dropbox is fully synced with my online Dropbox.  Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?

Thanks,

Tao

[Emmet · Accepted solution]

We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.  

You can find out deleted information on disabling and deleting backups below:

If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted. 

When you go to the Backups page and see no content, be sure to check the deleted section, too.

You can download the files from this location if you need to store them locally on your device. 

To clear out the data from the deleted backup, follow these steps:

1. Navigate to dropbox.com/backup/all
2. Click on Show deleted backups
3. Select their backup and click on permanently delete

Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.

If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.

[rmsimard]

I have a new drop box

My boss shared with me a folder that is 500meg

I have nothing else on my drop box

and it says i have gone over my limit by 7gig

but i do not see any files!!!

I even removed the shared files and put them on my desktop!!

I should be at 0 but i still have 7gig 

why?

What should i validate??

Please help me

How can i get support about this??

[Megan]

Hi @rmsimard, I hope you're doing well! 

In regards to the space in your account, is it possible you have a backup enabled and visible on this page on your account?

Keep me posted!

[rmsimard]

it says 

Name: PC

Size 7.89Go

If I click on it it says... location: backup in french(emplacement: sauvegarde)

is it doing a backup i do not want??

[rmsimard]

if i delete will it delete stuff on my computer?

Will it come back again because a backup is 'scheduled'?

[Megan]

Hi @rmsimard, thanks for the speedy response! 

It sounds like you might be using our Backup feature. Here is how you can disable it, provided that it's active. Can you give it a go?

[Rich14]

This issue is resolved. I don't know how but there is another issue.

In the past I would create a backing track as an MP3 or wav file and right click on the file and send it to Dropbox where I can then add it to my setlist on my IPad.  Now the only option I have is a transfer which goes on line but I cannot get it into my Dropbox folder in order to add to my IPad. The only option I have is to share as an email. I then discovered I can right click the file on line and send it to my devices. I find the IPad and click on it. It comes up on the next screen but there is nothing on the screen to allow me to actually send it. Am I missing something here? Please advise,

Thanks,

Rich

[Megan]

Hi @Rich14, does this happen on your computer locally, and if so, do you click on the file outside the Dropbox folder? 

Could you send us some step-by-step screenshots of the process you follow, in order for us to have a visual too? 

[jprenno]

Hi, Meg.

I don't have a backup and I don't have shared files.
Can you reset all my space, releasing these 5.5Gb that are stuck? Please ?

[Megan]

Hi @jprenno, thanks for posting here today! 

Can you check this post here, try out the troubleshooting steps that are provided, and let me know if you have any questions? 

Thank you!