Emptied drop box but it still says it is full.

[diveactive]

I have dragged all my files to desktop

cannot see anything in drop box or find anything online. yet it still says dropbox full how to contact someone for help?

[Hannah]

Hey @diveactive, thanks for coming to our Community.

If you take a look at your backups page, do you see any files taking up your space?

[Destin1]

Some time ago I got a notification that I used 1.88gbs of my 2.00gbs limit.  On checking my folder I just deleted all the files to make room for more capacity.  Right now there are no files in my folder, but DropBox is still sending me reminders that I have almost reached my limit!!  How does this get resolved?

[Hannah]

Hey @Destin1, thanks for reaching out.

Do you perhaps have any shared folders taking up your space or any backed up files?

[KevinJ]

Absolute newbie here.

I ran out of space and then deleted almost everything.  My account says I am still out of space despite only using a small amount of my quota.  What's the trick?  It seems that once you use space you are never able to delete and use it for something else.

Of course, I can buy a non-standard account - but the same question arises - why can't I delete files to free up space.

I'd appreciate any advice

Regards, Kevin J

[Hannah]

Hey @KevinJ, is it possible that you're a member of a shared folder or that your backup files are taking up your space?

[KevinJ]

Thanks Hannah. No, I've covered all those possibilities.

[Hannah]

Thanks for checking back in, Kevin.

What does the plan tab in your account settings report?

Also are you using our desktop and the backup feature? If so, on a Windows or Mac computer?

[KevinJ]

Hi again Hannah, I really do appreciate your assistance.

I have the Dropbox App installed on a Windows 11 machine and a Macbook Pro.  Neither are doing any form of backup.

I can't find a Plan tab as such, but my account is BASIC user with 21 gig of space the site reports I'm using 21.8 gig.  I'm currently using 3 gig as I've deleted a lot of files.

I'm completely stumped.

[annalisacimmino]

dorpbox dice che è pieno e non me lo fa usare dall'app, ma io ho svuotato tutto , ma lui continua a dire che è pieno e mi impedisce di usarlo