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Free space problem

Incorrect dropbox space usage on windows

storion
Explorer | Level 4
Go to solution

Hi Guys,

 

My local Windows Dropbox is fully synced with my online Dropbox.  Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?

 

Thanks,

Tao

 

 

673 Replies 673

EtaiOphir
New member | Level 2

Hello, we have a buisiness account of 5TB

lately we keep getting messages that the account is full and we cant upload or sync

we have deleting extensive amount of data and still get this messgae (we have permanently deleted the files)

we have the app installed on 16 computers. i am the admin

why do i keep getting this error?

Mark
Super User II

Hi @EtaiOphir 

 

Which business plan are you on? Is it Dropbox standard with 16 licences?

 

In terms of space deleting files can take up to 8 hours to release space. Make sure nobody has set up backups: www.dropbox.com/backups and also note that deleted files do not use quota, so, permanently deleting make no difference. 


 


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peswars
Explorer | Level 3

Good afternoon, the problem is this, I have an dropbox basic, the volume is 5.25GB, but everywhere it says that 4.4GB is occupied, I deleted everything and everywhere, including the backup, but it says that the backup 1.png2.pngtakes this place. I recently upgraded from Windows 10 to Windows 11. What should I do?

Jay
Dropbox Staff

Hi @peswars, thanks for bringing this to our attention.

 

Are you sure that you've deleted any backup that is on this page on your account?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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peswars
Explorer | Level 3

Yes1111.png

Hannah
Dropbox Staff

Hey @peswars, can you please try the solution provided here, to see if that helps in your case?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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peswars
Explorer | Level 3

I don't have such option "Show deleted backups"фычфы.png

Megan
Dropbox Staff

Hey @peswars, in this case can I send you an email, in order for us to have a closer look into this? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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peswars
Explorer | Level 3

Of course

Megan
Dropbox Staff

Hey @peswars, I just sent you an email, I'll see you there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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